Right of Revocation
8. Right of Revocation
8.1 Revocation Instruction:
Right to cancel
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than
the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Soundflat Mailorder, Annkatrin Raeuber, Alter Markt
49, 41061 Moenchengladbach, Germany, via e-mail: order@soundflat.de) of your decision to withdraw from this
contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model
withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your
exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the
costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of
delivery other than the least expensive type of standard delivery offered by us), without undue delay and in
any event not later than 14 days from the day on which we are informed about your decision to withdraw from
this contract. We will carry out such reimbursement using the same means of payment as you used for the
initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a
result of such reimbursement. We may withhold reimbursement until we have received the goods back or you
have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to
Soundflat Mailorder
Annkatrin Raeuber
Alter Markt 49
41061 Moenchengladbach
Germany
without undue delay and in any event not later than 14 days from the day on which you communicate your
withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14
days has expired.
You will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is
necessary to establish the nature, characteristics and functioning of the goods.
8.2 Legal Consequences of Revocation :
In the event of a valid revocation any services or products received, and any profit derived there from (e.g.
interest) shall be returned. In the event that you are unable to return the services or products received in their
entirety, or at all or where you can only return them in a deteriorated state, you will then be liable to pay
compensation to Soundflat Mailorder accordingly. This does not apply with respect to surrendered goods if
the deterioration is solely due to the inspection thereof, in a manner similar to inspecting a product
personally in a retail store.
You may avoid the obligation for value replacement, if you do not take possession of the item as if you were
the owner and if you refrain from doing anything which might have an effect on the value of the item.
Items which can be sent as parcels are to be returned at risk and expense of Soundflat Mailorder. Items which
cannot be sent as parcels will be picked up at your address. Obligation to reimburse payments must be
fulfilled within 30 days. The period of time begins to run after posting your declaration of revocation or the
item, for Soundflat Mailorder with their receipt.
8.3 The right of revocation does not exist in distance contracts.
- for the supply of goods produced according to customer specifications or clearly tailored to personal needs
or which, by reason of their quality, are not suitable for return or may spoil quickly or whose expiration date
would be exceeded,
- for the delivery of audio or video recordings where the seal on the data carriers has been broken by the
consumer, or
- for the delivery of newspapers, periodicals and magazines
End of the cancellation policy information
You can download a PDF model withdrawal form here.